I want to return this product and get a full refund

We provide 30-Day return Guarantee for all the goods you purchase in our INIU store. Please kindly note the applicability of this policy in advance (The following conditions need to be met at the same time):1. Within 30 days after the product was purchased.2. The goods are not damaged.1. All accessories of the product must be complete.2. The product must contain the original packaging.If you meet all the above requirements, please contact contact@iniu.shop and send the order number and product pictures. We will arrange a return and full refund within 24 hours.

I forgot to use the discount code, what should I do?

Please kindly note that teh unused discount codes/coupon could still be used to purchase other products in our INIU store.If you are not about to purchase other products from our store in the near future, please contact contact@iniu.shop and send the order number. We will solve your problem within 24 hours.

How to change my address information?

Most of our orders can be ready for shipment within 1 day. If you need to modify the order information, please contact contact@iniu.shop immediately and send the order number, and we will help you modify the information.

How to exchange to another product?

Most of our orders can be ready for shipment within 1 day. If you need to modify the order information, please contact contact@iniu.shop immediately and send the order number, and we will help you modify the information.

How to cancel my order?

Most of our orders can be ready for shipment within 1 day. If you need to cancel the order, please contact contact@iniu.shop immediately and send the order number, and we will help you cancel it.

Why can't I order this product?

If you failed to place an order, there are three reasons:1) Our products cannot be shipped to your country/address.2) The product you want to order is out of stock currently.3) You selected the wrong shipping warehouse.If none of the above reasons apply, please contact contact@iniu.shop and send the following information:1) Screenshot of order failed page.2) Your shipping address. (Amazon Hub Locker, DHL, and PO Box addresses cannot be used to accept replacement products)3) Which product do you want? We will check its stock and get back to you as soon as possible

What is your return policy?

Please check our return/refund/exchange policy here.

There is no charging cable in the power bank I ordered.

Please kindly check whether the charging cable is in the small protruding space on the side of the power bank packaging box.If you cannot find it there, please contact contact@iniu.shop and we will arrange the replacement for you within 24 hours.

I recieved a wrong item, what should I do?

Please kindly make sure you ordered the correct product before. If you have confirmed that the product does not meet the requirements, please contact contact@iniu.shop, sending the order number and product pictures. We will arrange the correct product for you within 24 hours.

Can I take the power bank on a flight?

Please don't worry, all of our power banks can be taken to the plane in a carry-on bag. The airline stipulates that the power bank can be carried or carried in hand luggage, but it is strictly prohibited to carry it in checked baggage. The charging treasure is rated at no more than 100Wh and can be taken on board without the approval of the airline. However, our power banks are only 37Wh~99.9Wh, lower than 100Wh.However, the restrictions may vary between different airlines. We recommend that you consult your airlines for specific information before checking in.

Why was my package opened?

Please don't worry, it seems that the package has encountered bumps during the logistics process, resulting in damage to the outer packaging, but the product is brand new.If the product is damaged, please contact contact@iniu.shop and send the order number and product photos. We will compensate your order within 24 hours.

Why can't it be sent to Northern Ireland?

Since Northern Ireland's remote location and across the sea from our local warehouse, the land logistics carriers we currently cooperate with cannot reach your address. We are sorry and we will do better in the future.

How many days is the shipping?

In order to provide users with high-quality services with fast delivery, we have set up corresponding local warehouses inEurope & North America & Asia, total8 local warehouses (US, CA, JP, UK, DE, IT, ES, FR)- let you to receive your INIU within 1 to 7 business days.

How do I track my package?

When your order is delivered, our system will send you tracking information l automatically to help track logistics information.-- For a quick check, you could check at our Tracking page https://17track.net/enIf you have any other questions, please contact contact@iniu.shop and send the order number for more confirmation.

Why the price changed when I put the item into the cart?

If the price of the product changes when ordering, please confirm the following information;1. Please confirm whether the price difference is caused by different currency.2. Please confirm whether the product has multiple versions with different prices3. Please refresh the page and try againIf none of the above can solve your problem, please contact contact@iniu.shop and sending a screenshot of the payment interface could solve your problem faster.

Why does it become more expensive after I use a coupon?

If the price of the product changes when ordering, please confirm the following information;1. Please confirm whether the price difference is caused by different currency.2. Please confirm whether the product has multiple versions with different prices3. Please refresh the page and try againIf none of the above can solve your problem, please contact contact@iniu.shop and sending a screenshot of the payment interface could solve your problem faster.

Why is my discount code invalid?

It is possible that the discount code has reached the maximum times that could be used. Since our discount code can be used up to 3 times, the discount code will become invalid if it is exceeded.If you have any other questions, please contact contact@iniu.shop and send a screenshot of the payment interface to solve the problem.

Why was my money deducted twice?

It is possible a delay in deductions/two deductions caused by your network. Please refresh and check again.If the problem still cannot be solved, please contact contact@iniu.shop and send the order number and deduction screenshot to solve the problem.

Why can't I use 2 coupons at the same time

Please kindly note that our discount codes and coupons cannot be combined at the same time, and the Max discount will be automatically selected at checkout.

Can I request a price difference?

We provide a 30-day price difference guarantee for all goods purchased in the INIU store. If you find that the price of the goods you've ordered is higher, please first confirm if it is the reason for different currencies.If not, please contact contact@iniu.shop and send the order number and a screenshot of the product price difference. We will refund the price difference to your original payment account within 24 hours.(2-5 working days)

All INIU products are covered by a 3-Year Warranty. If you have any questions, please don't hesitate to get in touch with us at contact@iniu.shop, and you will get a reply within 24 hours~With the information below, we will address the issue for you more effectively:1. Order screenshot with the order ID and product picture.2. Specific model of your device/phone.3. Detailed description of the issue, pictures, or video.

Magnetic charging issue

1. Note that our magnetic charging function is ONLY compatible with iPhone 12 series and later.2. For better charging performance, please take off the phone case, and remove the metal objects behind the phone if there are any.3. Confirm if the indicator light is on when charging magnetically.*There is a circular charging mark on our power bank. Slightly move the bank on the back of your iPhone to align the circular magnetic position with the cell position of your iPhone (where the magnetic force is the strongest), and then turn the power bank so that it does not block the camera.

Heat generation is a totally common occurrence when wireless charging. As energy is lost, some heat may be generated due to energy loss during transmission. HOWEVER, if it is too hot to touch, it may be a power bank failure. Please stop charging immediately.

Power bank itself not recharging/dead

Use another 9V/2A or higher adapter, another cable or socket to recharge it again. (The 5V/1A adapter is not recommended because it will stop charging if it works at a high rate.)

Wired discharging issue

Try another cable, USB output port and another device to see if it charges fine.

Power bank charges slowly

1. Note that the magnetic charge provides up to 7.5W/15W maximum power only.2. As for wired charge, it supports fast charge and is compatible with most devices. But fast-charging mode can only be activated when the charger, cable, and phone meet the same protocol, like QC/PD/AFC mode.3. If the power bank itself cannot be fast charged:1) Try using a 9V/2A or higher adapter and using another cable to recharge it again.2) Recharging Time(Hour) ≈ Power Bank's Energy(Wh)/（Adapter's Charging Wattage*80%）+0.5H. For example, when using a 9V/2A adapter to charge a 10000mah/37wh power bank: 37Wh/(18W*80%)+0.5H ≈ 3H①There will be about 20% power loss at the adapter end while charging. ②0.5H: There is an error of about 0.5 hours.4. If the power bank cannot fast charge a phone via a charging cable: 1) Confirm whether your phone model supports fast charging and search for its fast-charging protocol.2) Try using another cable and USB output port.3) Charging Time(Hour) = (Battery Capacity/1000*3.85V)/Charging Wattage+0.5; Charging Wattage: QC/PD/AFC/FCP-18W, SCP-22.5WFor example, when charging an iPhone 12(2,815 mAh) with a 22.5W power bank, it will take 2815/1000*3.85/20+0.5≈1H ①3.85V: Typical voltage of phone batteries. ②Charging Wattage: QC/PD/AFC/FCP-18W, SCP-22.5W; but the actual charging wattage will also depend on your phone; iPhone 12 supports Max 20W for wired charging.

Power bank dies quickly

1. Confirm the cell capacity of your phone and check if the charging time is correct based on the following calculation formula.For example, when using a 10000mAh/37Wh power bank to charge a 3000mAh/11.55Wh phone, the bank can give 37Wh*65%/11.55Wh≈2.1 charges to this device.2. If 1. is proven to be abnormal, drain the power bank and use a 9V/2A or higher adapter and another cable to fully recharge it again, then try charging only one device at a time. Note: The rated battery capacity refers to the amount of current the battery can hold. Due to physical limitations, 30% to 40% energy loss occurs in the process of transmitting from the power bank battery to the device battery and actual energy output will be less than the battery capacity. All power banks on the market work in this way. The only difference would be the efficiency of the transmission. But it won't differ too much. For better calculation, we generally take 65% as the actual conversion rate of our power bank.

Power bank cannot be fully charged

1. Drain the power bank and use a 9V/2A or higher adapter and another cable to recharge it again. (The 5V/1A adapter is not recommended because it will stop charging if it works at a high rate.)2. Try extending the recharging time by 2-3 hours to see if it can be fully charged.

Indicators blink simultaneously

1. If this happens when the power bank is being charged:1) If it only blinks for 1-2 seconds, it is a normal phenomenon, which indicates that the power bank is successfully connected to the power supply and ready to start charging.2) If it blinks for a long time, try using another adapter, cable, or socket to recharge the power bank again.2. If the power bank cannot charge the phone:Try another cable or USB output port.

Power bank loses power when not in use

1. Do not keep the bank connected to a cable with a light or Apple's Lightning cable when not in use.2. Use a 9V/2A or higher adapter and another cable to recharge the bank again.For reference only, it is normal for a 10,000mAh power bank to consume 2-6% of its charge in a month without any cables or devices connected. (Not in a high temperature or high humidity environment.)

iPhone won't charge past 80%

To protect the battery of the iPhone, an optimized charging function has been added to the new version of the iPhone's system. Users need to turn off that function to get the iPhone charged passed 80%.Here are the steps:1. Turn on the phone and click the [Settings] icon on the desktop.2. Enter the setting menu and click [Battery] to set.3. In the battery setting menu, turn on [Low Battery Mode]. Reduce power consumption and increase charging speed.4. Click [Battery Health].5. On the battery health page, turn off the [optimize battery charging] function.

Can power bank be taken to the plane?

The power bank can be taken to the plane in the carry-on bag. The airline stipulates that the power bank can be carried or carried in a hand luggage, but it is strictly prohibited to carry it in a checked baggage. The power bank rated at no more than 100Wh can be taken on board without the approval of the airline. However, the restrictions may vary between different airlines. It would be better for the customer to consult the airline for specific information before checking in.

Cable included doesn't fit my phone

This power bank could charge all cell phones, including iPhone. The cable included is to recharge the power bank so it's a type-C cable. To connect the power bank to your phone, the cable should be your original one matched with your phone, which will best protect your device from fluctuating current.

About charging small-current device (earbuds, smartwatches, heated vests...)

1. Can power bank charge small-current devices like Bluetooth earbuds and smartwatches?Yes, our power bank supports charging low current devices, generally around 15mA. However, some devices may drop below 15mA when charged to more than 95%. At this time, it will not be detected, and it cannot continue to charge or be fully charged.2. Can power bank charge heated vests/heated belts/heated bottles?Due to their special heating mechanism, when you heat these product, its current is not constant. When heated to a relatively high temperature, the current it requires will become higher, causing our power bank to be unable to output such a high current, thus triggering the protection mechanism of the power bank itself and ceasing charging.

How to protect battery health

1. Charge the power bank before it is completely drained. It's best to charge it before its battery drops below 10-20%.2. Recharge and discharge the power bank at least once a month.

Dual Voltage / Voltage Converter

The voltages of the wall outlet vary in different regions. But all of our power banks can adapt to different voltages in different regions.

Power bank doesn't charge a laptop

1. Confirm the model of the laptop, search for the input power of the laptop or the original adapter of the laptop.2. Compare with the maximum output power of the power bank. If the input power required by the laptop is much greater than the maximum output power of the bank, the power bank does not support charging this laptop.3. For example, the MacBook Pro M3 16-inch supports a maximum charging wattage of 140W, which is much higher than the maximum power of this power bank.

There will be a very weak current sound when the power bank is charging, which can be ignored and is a normal phenomenon.BUT if the noise is noticeable, the power bank may be defective. Contact us at contact@iniu.shop and we'll replace you with a new one.

Kablar

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