Samsung phone disconnects during wired charging

If your Samsung phone occasionally disconnects during wired charging (via cable), this may be caused by a software anomaly identified in a specific production batch of our power banks. The issue has already been resolved in all subsequent versions.

If you're experiencing this issue, please don’t worry — it affects only a small number of units. Kindly reach out to us at support@iniu.shop — and our support team will promptly assist you with a free replacement.