Power bank cannot charge a phone

1. Wired Charging Not Working:
Try another cable, USB output port, and another device to see if it charges fine.

2. Wireless Charging Not Working:
(1) This power bank’s wireless charging is designed for the iPhone 12 series and later.
(2) If your phone is compatible but still not charging wirelessly, please remove the phone case and or metal objects attached to the back of your phone and try again.
(3) Try pressing the power button and confirm if the indicator light is on when charging magnetically.

If the problem persists, please contact us at support@iniu.shop. We will respond within 24 hours.